On Hold
Today I am grateful for old songs that bring new meaning and for honest sharing happening among people in a trusting group.
Have you ever been put on hold when trying to make what you hoped would be a pretty quick phone call? It seems tougher and tougher to reach a real human these days when calling many places. There are menus and numbers, but not a friendly voice right off the bat. I get it, automation makes sense, but I do miss the old, pre-computerized days in ways.
My husband Darcy ended up on hold on a phone call yesterday at the end of the day. He was seeking to speak to customer service at our old internet provider. He was experiencing some frustration and impatience early in the call, stemming from the mishandling of our account closure.
Not a huge deal in the larger scheme of life, but a microcosm of what we face day in and day out. Plenty to accept and not a whole lot we can do about it. I witnessed Darcy dial back the impatience and frustration and state his case well, and with tact. It took awhile, but the situation was rectified.
Thank you Darcy for taking care of that, and for showing me a good example of acceptance.
There are plenty of things we can't do much about, but the key is that we can do something about our own attitude and actions and that impacts our day significantly. It also impacts the day of the people around us. Living gratefully is an exercise in patience and acceptance that always pays dividends in terms of more patience and acceptance.
Have you ever been put on hold when trying to make what you hoped would be a pretty quick phone call? It seems tougher and tougher to reach a real human these days when calling many places. There are menus and numbers, but not a friendly voice right off the bat. I get it, automation makes sense, but I do miss the old, pre-computerized days in ways.
My husband Darcy ended up on hold on a phone call yesterday at the end of the day. He was seeking to speak to customer service at our old internet provider. He was experiencing some frustration and impatience early in the call, stemming from the mishandling of our account closure.
Not a huge deal in the larger scheme of life, but a microcosm of what we face day in and day out. Plenty to accept and not a whole lot we can do about it. I witnessed Darcy dial back the impatience and frustration and state his case well, and with tact. It took awhile, but the situation was rectified.
Thank you Darcy for taking care of that, and for showing me a good example of acceptance.
There are plenty of things we can't do much about, but the key is that we can do something about our own attitude and actions and that impacts our day significantly. It also impacts the day of the people around us. Living gratefully is an exercise in patience and acceptance that always pays dividends in terms of more patience and acceptance.
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